FAQs
Questions, answered.
The essentials about personalising, approving and receiving your event board.
Last updated: 10 August 2026Can I edit colours and wording?
Yes. Templates include editable wording, fonts, background colours and individual artwork controls. The proof shown in the Design Centre reflects your current choices.
Is the AI designer available?
The AI design assistant is currently being connected and tested. Templates, uploads and blank designs remain available; no AI revision is deducted or represented as complete until the live service is connected.
What files can I upload?
PDF, PNG and JPG files up to 50 MB are accepted. The browser checks file type and size; images also receive a basic dimensions check. Every supplied file still receives a separate human print check before production.
What sizes are available?
Online prices currently cover A4, A3, A2 and A1. A0 and selected statement sizes up to 8 ft are available by enquiry.
What are the boards made from?
Boards are printed on 5 mm Foamex with a matte finish.
When will my order arrive?
Standard production and tracked delivery is approximately 10 working days and costs £10. Rush production and delivery is approximately 1–2 working days and costs £25 in total. Timing starts after the proof is approved and payment is confirmed.
Can I return a personalised board?
Once printing has begun, change-of-mind refunds and exchanges are not available because every board is bespoke. If your board arrives damaged or was supplied incorrectly, contact us with photographs and we will normally arrange a replacement. Your statutory rights remain unaffected.