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FAQs
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Do you provide custom sizes and shapes?Yes, we can accommodate custom sizes and shapes for most of our products. Let us know your requirements, and we will work with you to create a solution.
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Aftercare of custom print clothingTo ensure your custom clothing lasts and retains its vibrant design, we recommend the following care instructions: Wash Inside Out: Always wash your custom clothing inside out to protect the print and fabric from wear and tear. Cold Wash Only: Wash your items in cold water (30°C or below) to prevent shrinking and fading. Hot water can damage the fabric and the print. Gentle Cycle: Use a gentle or delicate cycle to minimise friction and protect the design. Avoid Bleach: Do not use bleach or harsh chemicals, as they can damage the fabric and fade the design. Air Dry: For best results, air dry your custom items by laying them flat or hanging them to dry. Avoid using a tumble dryer, as high heat can cause the fabric to shrink and affect the print quality. Ironing: If ironing is needed, iron the garment inside out on a low heat setting. Avoid direct contact with the design – never iron directly over printed areas. By following these simple steps, you’ll help preserve the quality of your custom clothing and keep it looking great for years to come.
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Can you print on materials other than paper?Yes, we can print on various materials such as vinyl, fabric, canvas, and plastic. Please contact us to discuss your specific needs.
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What should I do if I am not satisfied with my order?Customer satisfaction is our top priority. If you are not satisfied with your order, please contact us within 7 days of receiving it, and we will do our best to resolve the issue.
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How can I contact customer support?You can reach our customer support team by calling 07507258278, emailing info@theprintcompany.uk, or filling out the contact form on our website.
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Do you offer any discounts or promotions?Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
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Do you ship internationally?Yes, we ship worldwide! We are happy to deliver our products to customers around the globe.
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How long will it take to receive my order?Your order will be processed and customised within 1-2 business days. Once production is complete, shipping times vary based on your location: UK & EU Shipping: 3-5 business days International Shipping: Approximately 4-7 business days In total, you can expect your order to arrive within 4-7 business days for UK & EU orders, and 5-9 business days for international orders. Rush services are also available where we ship off the same day or following. Please note rush services are to be only selected once discussed with one of our team members to ensure that the product can be made and shipped to your desired time frame.
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What is 'Submit Request'?The 'Submit Request' section is if you are unable to find what you're looking for to send us inspiration and details of what you require and our team will do our best to bring your vision to life. These orders may take up to 2 weeks.
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How do I place an order?You can place an order by visiting our store, via our website, calling us at 07507258278, or emailing us at info@theprintcompany.uk.
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Can you help with design services?Yes, we have an in-house design team that can assist you with creating custom designs for your printing projects.
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What are your store hours?We are open Monday to Saturday from 9AM to 6PM. We are closed on Sundays and public holidays.
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Do you offer same-day printing?Yes, we offer same-day printing for certain products and quantities. Please contact us for more details and to confirm availability
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Where are you located?We are located in TechVise, 32 High Street, Bagshot, Surrey, GU19 5AZ. You can find detailed directions and a map on our Contact Us page.
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What types of printing services do you offer?We offer a wide range of printing services including digital printing, large format printing, and custom printing for welcome boards, clothing, tumblers, favours, phone cases, mugs and more.
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